Warranty

Faucets

All the Midas Bath fittings products, sold & installed in India, are warranted against any defect in manufacturing or faulty workmanship, for the period mentioned below beginning from the date of purchase, subject to terms & conditions specified in this warranty card.
Warranty includes repairing of defective product/part/s and does not apply to damage resulting from normal wear & tear, abnormal use, misuse, improper use, abuse, neglect or accident.

*For surface color issues and surface galvanic issues (Chrome Plating, Nickel Plating, Gold, Rose Gold Plating, Black Coating etc.) the warranty term shall in any case be restricted to 1 year.

Terms and Conditions:

• This warranty is confined to first purchaser of the product only.
• Warranty period is validated from date of purchase of the unit and can only be availed if the valid proof (original sales receipt) of purchase and warranty card is shown to Authorized Service Personnel at the time of repairs. Customers are therefore required to keep original invoice and warranty card safely. Repair or replacement will be carried out by company’s service centre or it’s authorized service associates.
• In the event of repair/replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the un-repaired period of warranty. Moreover, the time taken for repair/ replacement and in transit, whether under the warranty or otherwise shall not be excluded from the warranty period.
• For all units installed beyond the municipal limits of the jurisdiction of the company service centre/authorized service associate, the expenses incurred with regards to deputing the service personnel towards to & fro travel, conveyance and other incidentals will be borne by customer.
• The company and its authorized service centre reserves the right to retain any part/s or component/s replaced at its discretion in the event of a defect noticed in the product during the warranty period.
• Company may at its discretion replace the faulty part (s) with functionally new operative part(s). In case the replacement of the entire unit is being made, (subject to the sole discretion of Midas), the same model shall be replaced and in the event such model has been discontinued or not available, it shall be replaced with the model of price equivalent at the time of purchase.
• If any colored internal or external components are replaced, there will be no commitment to ensure that the shades match with the original or other components.
• Improper/wrong installation of the products automatically terminates and nullifies this warranty.
• This warranty does not cover problems arising from low water pressure, more than recommended water pressure, and wear and tear, impurities/hardness beyond the norms of drinking water or improper care and cleaning.
• In case of any damage to the product / customer abuse/ repairs by un-authorized personnel/ misuse detected/ by the Authorized Service Center personnel, the warranty conditions are not applicable and repairs will be done subject to availability of parts and on a chargeable basis only.
• Company reserves the right of change/alteration to product’s design/material without prior notice.
• The warranty doesn’t cover components like Washer, Rubbers, Springs and other Plastic Items.
• The company is not liable to pay for any civil or construction work required during installation of new products or replacement/repair of old products
• While the company try to carry out repairs at the earliest, the company is under no obligation to do so in a specified period of time.
• This warranty shall not cover any consequential or resulting liability, damage or loss to property or life arising directly or indirectly out of any defect in the Midas Products. The company’s obligation under this warranty shall be limited to repair or providing replacement of defective parts only, under the warranty period.
• The warranty does not cover any accessories external to the product. After completion on one year, in case/s other than manufacturing defects are found in Midas Products, standard labour and parts charges will be collected from customers, as per prevailing rates of the company.
• Midas’s liability shall not exceed the purchase price of the product under any circumstances.
• In case of any dispute, this warranty is subject to jurisdiction of Rajkot Courts only.

This warranty is not applicable in following cases:

• Proof of purchase, invoice in Original and/ Warranty Card is not shown to company authorized service personnel at the time of repair. In such cases service will still be rendered however it will be on chargeable basis.
• Misuse, negligence, accident or faulty installation.
  Repair work is carried out by person/agency other than the authorized company personnel or the product is not installed/used according to the instructions given in instruction/installation manual.
• Site conditions, where the product is installed, does not confirm to the recommended operating conditions of Midas Products.
• External fittings of other company is used.
• Defect caused by improper use/maintenance not abiding by the Manual/Customer Guidelines, as determined by the company authorized service personnel.
• Dirt, lime-scale or us of aggressive cleaning chemicals.
  Water Impurities/hardness beyond the norms of drinking water
• Normal wear & tear. No warranty on Breakage of any parts
  Chrome plated knob plates of concealed cistern are not covered under warranty.
• Defect is caused due to cause beyond control like lightning, acts of God, abnormal water supply/pressure or while in transit from dealer’s outlet to purchaser’s residence.
• Damage to the product or any part/s due to transportation or shifting is not covered by warranty.
• This warranty will automatically terminate on the expiry of the warranty period even if the product may not be in use for any time during the warranty period for any reason.

Maintenance Guidlines:

• Regular cleaning of the product should be done in order to avoid scaling, Acid fumes, scratching etc.
• Clean the product with water-soaked soft towel or bathing soap solution only.
• Do not use any type of cleaning detergent agents which contains acids or chemicals, such as toilet/floor cleaners of same nature.
• Don’t use salt or vinegar based chemical agents to remove scale or scale related stains.
• Prior to plastering or fixing tiles, test the working of all the installed concealed fittings on a high pressure to check for leakage insert, if any.
• Place the outlet point in the overhead tank at least 25 cm above the ground level of the tank. This prevents the flow of foreign particles, sand etc., along with water supply into the fittings and thereby prevents the possible damage to the working parts. Clean the tank thoroughly before the supply starts. It is suggested that the overhead tank must be cleaned at regular intervals to avoid inflow of foreign particles.
• To protect the fine finish from dirt, stain and other damages during construction, cover them with cloth or poly-pack after installation till the product comes in actual use.

For Midas products sold in India, only this warranty document is applicable and any reference to any other warranty document or verbal warranty will not be considered. This is Midas’s exclusive written warranty.